Terms and Conditions
Please read these terms carefully before using our services
1. Acceptance of Terms
By creating an account or using Celebria, you agree to these terms. If you act for an organization, you must have authority to do so. If you disagree, do not use the service. These terms do not remove rights or protections that applicable law gives you.
2. Services Description
Celebria provides tools for event planning, attendee management, invitations, RSVP tracking, ticketing and bookings. Available features and limits depend on your plan and service availability. Organizers and providers remain responsible for their events, listings and services.
3. User Accounts
Keep your login secure, give team members only the access they need, and connect only accounts you own or are authorized to manage. You are responsible for actions you authorize through your account or organization. Report suspected misuse promptly. We may restrict or suspend access to address abuse, security risks or legal requirements.
3a. WhatsApp invitations and reminders
Connect only a number you are authorized to use. Check the sender, recipients, content and attachments before confirming a send. You are responsible for a lawful basis to use recipient information, consent where required, and honoring requests to stop. Do not send spam, unlawful content or unsolicited marketing.
Messaging depends on external services. Delivery, receipt updates, reminders and undo are not guaranteed. Review progress before retrying to avoid duplicates, and use another channel for time-sensitive information. Undo is limited and cannot guarantee removal of copies already received.
Temporary connections close automatically after the receipt or inactivity window, subject to service availability. Later sending needs reconnection; reminders and available receipts require the original sender number. Keep connected is optional and required for scheduled WhatsApp reminders. Unlinking does not delete invitation history or messages already sent. Our Privacy Policy explains background synchronization and retention.
3b. Uploaded and AI-generated content
Upload only content you may lawfully use and share. AI-assisted content is a draft: check facts, dates, links, suitability and rights before publishing or sending. Do not submit unnecessary confidential information. You remain responsible for the content you approve.
4. Event Organizer Terms
- Creating and managing your events responsibly
- Providing accurate information about your events
- Complying with all applicable laws regarding public gatherings
- Provide attendee information lawfully, give required privacy notices, and obtain consent where required, including for children's or sensitive information
- Fulfilling the commitments you make to attendees
5. Business Provider Terms
- Provide accurate and up-to-date information about your services
- Honor bookings made through our platform
- Communicate promptly with event organizers
- Comply with cancellation policies as outlined in your service listings
- Maintain appropriate business licenses and insurance
6. Attendee Terms
- Provide accurate personal information
- Comply with all event rules and requirements
- Use tickets in accordance with their terms
- Understand that tickets are subject to the refund policy of the event organizer
- Not share, duplicate, or resell tickets unless explicitly permitted
7. Payments and Fees
- Unpaid orders may expire and release reserved tickets. The checkout or order page shows the applicable deadline.
- An expired or cancelled order cannot be paid through its original online checkout.
- An organizer may accept EFT or cash separately, subject to approval and availability.
- Subscription prices, billing periods and plan limits are shown when you subscribe or change plans. A downgrade may disable excess connected accounts for sending while preserving their history.
7b. Marketplace Model and Agency Relationship
- Celebria acts solely as an agent or intermediary facilitating transactions between attendees and event organizers or service providers.
- Event organizers and service providers are the primary sellers of tickets and services and remain responsible for fulfillment, delivery, and any obligations to attendees.
- Payments may be processed by third-party payment providers and may be temporarily held, routed, or settled via Celebria for onward payout to the relevant organizer or provider.
- Celebria does not provide financial, legal, or tax advice, and does not assume responsibility for the legality or suitability of any event or service listed by third parties.
7c. Organizer Legal, Permit, Insurance, and Tax Responsibilities
- Obtaining and maintaining any required permits, venue approvals, permissions, and licenses (including municipal approvals where applicable).
- Ensuring appropriate safety measures, security arrangements, capacity limits, and crowd management.
- Obtaining and maintaining appropriate insurance (including public liability insurance where applicable).
- Compliance with consumer protection, privacy, and marketing laws, including any required disclosures to attendees.
- All tax obligations (including VAT where applicable) and issuing any required invoices/receipts or tax documentation.
7d. Chargebacks, Disputes, and Fraud Prevention
- Celebria may request evidence from the organizer (and/or attendee) to contest the dispute, including proof of attendance, delivery, communications, or refund policy acceptance.
- Celebria may suspend payouts, reverse credits, or deduct disputed amounts and associated fees from future payouts where required by payment providers or to recover losses.
- Celebria may place a temporary reserve, delay settlement, limit features, or suspend accounts to manage risk and prevent misuse of the platform.
- Organizers remain responsible for the underlying event fulfillment and for responding to attendee complaints in a timely manner.
7e. Payouts, Settlement, and Verification
- Celebria may require identity/business verification and supporting documentation before enabling or releasing payouts.
- Settlement timing may vary by payment method and provider and may be delayed for risk reviews, disputes, refunds, or suspected fraud.
- Where refunds are issued (or required), refunded amounts and related fees may be deducted from current or future payouts.
- If an organizer has insufficient balance to cover refunds, reversals, disputes, or fees, the organizer remains liable for the outstanding amount.
8. Cancellations and Refunds
- Confirmed bookings enter a 3-day post-event grace period for organizer disputes or no-show logs.
- If no dispute/no-show is logged during that grace period, the booking may be automatically moved to Fulfilled.
9. Intellectual Property
Celebria and its licensors retain rights in the platform, branding and software. You retain rights in content you provide and authorize us to store, process and transmit it to deliver the service. You must have permission to use uploaded content and must not infringe others' rights.
10. Privacy Policy
Our Privacy Policy explains the information processed to provide these services and your privacy rights. Acceptance of these terms does not replace any consent separately required by law.
11. Limitation of Liability
Use Celebria with care and review important information before relying on it. To the extent permitted by law, the service is provided as available, without a guarantee of uninterrupted operation, message delivery or third-party accuracy. We exclude indirect or consequential losses, and our total liability for a claim is limited to fees you paid Celebria in the preceding six months. These limits do not apply to fraud, gross negligence or liability and consumer rights that cannot lawfully be excluded.
12. Indemnification
To the extent permitted by law, you are responsible for reasonable third-party claims and costs caused by your unlawful content, unauthorized messaging or material breach of these terms. This does not cover losses caused by Celebria's own unlawful conduct or negligence.
13. Modifications to Terms
Celebria reserves the right to modify these Terms at any time. We will provide notice of significant changes through our website or by email. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.
14. Governing Law
South African law governs these terms, subject to any mandatory protections that apply where you live.
15. Social Impact Commitment
Celebria commits to donating 5% of platform profits to charitable causes. Charity allocation, timing, and beneficiary reporting may be updated over time and published through our official channels.
16. Contact Information
Email: support@celebria.com
Address: Sandton, South Africa
Phone: +27 64 544 6016
Have Questions?
If you have any questions about our terms and conditions, please don't hesitate to contact us.